Knowledge management system is widely adopted in many organizations to capture and share information to improve the productivity and quality of everyday works. This project was initiated for the purpose, but the challenge was how to create the most optimized platform that fits to the team’s specific needs and how to integrate with the existing internal resource systems.
To understand the big picture and requirements and to communicate the high-level ideas of the product with shareholders, the Concept Model was developed and used in the early stage of the project. It allowed the team to reach the common ground in terms of the potential and scope of the project. I found that developing the concept model is specifically helpful when the project direction and scope is not clearly set and the project involves multidisciplinary team with diverse backgrounds and different level of experiences.
Through the model, the team was able to define core areas to take into considerations: 1) the contributors, 2) the knowledge to capture, 3) the knowledge aggregator, and 4) the integrated management system. As the project scope was limited to the team-based knowledge management, not a corporate-wide, with the limited budget and timeline, the first decision was to start with MVP, a minimum viable product. Through the concept model, we were able to identify the most important and viable features for the development and built the Personalized Dashboard Interface, to provide the optimized path to all the resources and systems.